Paralegal - New Client Enquiries

Deadline 3/4/2024

Interviews will be carried out on a rolling basis, so please submit your application as early as possible in order to be considered.

About Leigh Day
We are a top 100 law firm committed to claimant-only cases, ensuring that individuals have the same access to justice as the UK Government and large corporations. We’re not afraid to take on difficult and challenging cases involving medical negligence, serious personal injuries, discrimination in the workplace, defective products and human rights abuses in this country and overseas.

About the team
The New client enquiries (NCEs) team are a dedicated central team based in Manchester, who handle NCEs for all departments across the firm, in order to make the process more efficient and effective.

About the role
We are seeking to appoint a Paralegal in our New Client Team based in Manchester. This is a new role and an excellent opportunity to be responsible for the initial calls to new clients and gathering information to ensure the claim is submitted efficiently.

Overall purpose for this role

• To be responsible for the initial calls to new clients, dealing with their queries and gathering information to enable the claim to be submitted; this must be done in a courteous and efficient manner at all times, with an appropriate follow up process
• To manage new enquiries until such a time that they are converted to live cases or rejected, working with the relevant departments as necessary.
• Obtain accurate information and instructions from clients analysing the legal practical aspects of their claim and obtain the necessary documents/evidence to provide preliminary advise
• To provide a reliable and efficient support service to colleagues and assist with general administration of case loads
• To undertake other ad-hoc duties as required from time to time

Main duties and responsibilities

• Contacting new and prospective clients to obtain information regarding their claim and advise of process
• Accurately and succinctly summarising information obtained so as to allow colleagues to progress the claim

File/Case Management

• Management of new enquiries until appropriate information obtained and claim is passed over to the handler or rejected
• Thorough and accurate preparation of file notes

Telephones

•  Deal with clients in a sensitive, professional and competent way; and to pitch all communications with clients at a level appropriate to the individual concerned
• Communicate effectively; be approachable and professional in all dealings
•  To  make  full  use  of  the  Case  Management  System  and  ensure  that  all information is appropriately recorded in the system
•  To maintain the strictest concern for and awareness of  the need for  data protection at all times.

Person Specification

• Genuine interest to work with a leading claimant law firm and passionate about providing access to justice to all
• Excellent telephone manner
• Ability to communicate accurately, clearly and concisely, both verbally and in writing
• Ability to work in an organised and methodical manner
• Ability to deal sensitively with clients
• Experience  in  using  a  variety  of  IT  packages  (MS  Word,  Excel,  Case
• Management Systems, Outlook)
• Ability to work and contribute in a team environment
• Ability to work well under pressure
• Ability  to  be  self-sufficient  in  relation  to  administration,  typing  and  IT
• requirements
• Demonstrable understanding of and commitment to client care
• Ability to manage own workload in a busy environment to a consistently high standard
• Resilient and able to deal with challenging situations

Commitment to Equality, Diversity and Inclusion
Leigh Day is committed to the principles of equality, diversity and inclusion. We value the diversity of our colleagues, our clients and the third parties with whom we work. We seek to create an environment where everyone feels included and valued for their unique characteristics, skills and abilities and supported in their needs and responsibilities.

We welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status.

Employee benefits
• Hybrid working (typically 2 days from home for a full-time worker)
• 29 days annual leave (excluding public holidays)
• Enhanced pension contributions
• Life assurance 4 x salary
• Healthcare cash plan
• Subsidised gym/ sports team membership up to 50% off
• Cycle to work scheme
• BUPA Private Health Insurance
• Enhanced maternity & paternity pay
• Free breakfasts & lunch every day.