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Citizens Advice Bath & North East Somerset



2 Edgar Buildings Bath BA1 2EE United Kingdom


Employer type



About us

Citizens Advice – Bath & North East Somerset is an independent charity that provides free, expert advice that is impartial, independent and confidential. 

We help people with multiple, complex issues. Our areas of advice cover benefits, debt, discrimination, employment, family, housing, immigration and more.  We’re also FCA accredited, so you can be sure you’re talking to experts.

Thinking about volunteering in Bath & North East Somerset? Want to gain Qualifying Work Experience? Join our team and change the lives of thousands of vulnerable people every year.


Covid-19 and the Cost Of Living Crisis have increased the demand for advice. As a result, we are continually looking for more advisers.

Our generalist advice service looks at a client’s situation holistically so that we can provide advice in multiple areas including benefits, debt, housing and employment.

Advisers are given free training, both formally and on the job.

As a Citizens Advice adviser you would:

  • interview clients
  • help them negotiate with people such as creditors and service providers
  • draft letters
  • make phone calls on their behalf

Specific qualifications or experience are not required to train for the role. You need to:

  • be good at listening
  • speak to people in a good manner
  • have basic computing skills
  • be open-minded and non-judgmental
  • be friendly and approachable
Organization size

Company size

11-50 employees

Wanted field of studies

Required practice areas

Personal injury / accident / medical negligence, Welfare benefits and social security rights

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Frequently asked questions

Get in touch

Emily Davies  picture

Emily Davies

Office Manager

If you have any questions about the volunteer advisor role, please contact Emily directly.

Company benefits

Workplace training